OPTIMUM Customer/Vendor Relationship Management an innovative system designed to enable businesses to link their supply chain management with customers’ management to maintain, manage and organize correspondence with customer/vendor with ease.
It is a core system that links with every module in the
OPTIMUM ERP and when transactions are posted for any customer/ vendor, a complete profile can be maintained that provides information related to the specific customer/vendor (products offered, contact, emails etc.)
The system can hold an unlimited master file for each customer/vendor, emails can be sent to all customer / vendor in bulk, e-tickets feature that can help you organize inquiries/ complaints to your firm.
An added functionality includes an online cabinet allowing you to organize and store any customer/ vendor related document (proposals, contracts, purchase orders etc).
- Customer/ Vendor Master file Management
- Customer/ vendor Products Management
- Documents Management
- Customer Label Printing
- Customer Care ( e-ticket)
- Customer/ Vendor Communication (e-mail, sms, fax)